Most firms train their people to be trusted advisors — and then wonder why nothing changes. Heather Esposito joins us as part of a five-part series to unpack the gap between learning in a room and doing in the real world. She dives into the neuroscience of habit, why your environment controls your behavior more than any training ever will, and how to finally measure ROI on development. If you're serious about leveling up your team, don't skip this one.