In this episode of a five-part series, Chris Mitchell and leadership coach Heather Esposito unpack why technical excellence alone isn’t enough—and how “relationship is the container for the product.” They explore the difference between being likable and being trusted, why professional distance can be fear-based, and how real advisory work requires psychological safety, vulnerability, and strong boundaries. You’ll also hear practical ways to build trust without becoming performative, and why deeper relationships can increase efficiency and impact.